Privacy Policy

Last updated: 14 November 2026

Who we are

This website is run by SO53 Ltd, 17 Rusland Close, Chandlers Ford, Hampshire SO53 1SD ("SO53", "we", "us"). We are the data controller for the personal data described in this policy. If you have any questions about it, email [email protected] or write to us at the address above.

We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The information we collect

When you get in touch. If you use our "Get started" questionnaire or our contact form, we collect the details you choose to give us: your name, email address and phone number, your business name, type and location, details of your existing website and online profiles, your preferences for your project and anything else you write in the form.

When you tell us your website address. If you give us the address of your existing website, we visit that public website automatically to confirm it exists and to read its public name, business type, location and logo, so we can fill in parts of the form for you. We only read information the website already publishes.

When you email or call us. We keep the messages and details you send us so we can reply and help you.

When you are a client. We hold the information needed to provide, host and support your website and to invoice you.

Technical information. Like every website, our hosting provider processes technical information such as your IP address, browser type and the pages you request, to deliver the site and keep it secure.

How we use your information, and why

• To reply to your enquiry and prepare a proposal or quote. We do this because you have asked us to, as a step before entering into a contract with you.
• To provide our services to clients. This is necessary to perform our contract with you.
• To protect our forms from spam and abuse. Our forms use an automated security check that helps tell people apart from automated programs. It processes technical information such as your IP address and browser details. We may also check that the email address you give is able to receive email. We do this in our legitimate interests of keeping our services secure and making sure we can reply to you.
• To keep records we are required to keep, such as accounting records, to meet our legal obligations.

We do not sell your personal data, and we do not use it for automated decision making. We will only send you marketing if you have asked us to, and you can ask us to stop at any time.

Cookies

This website does not use advertising or tracking cookies, and we do not run analytics that identify you. The automated security check on our forms may store a small amount of information in your browser that is strictly necessary for it to work. Our pages load typefaces from an external font service, which receives your IP address in order to deliver them.

Who we share your information with

We use a small number of trusted service providers to run our website and business, and they only process your data on our instructions:

• our website hosting and security provider, which also stores enquiries;
• our email delivery provider, which delivers form submissions to us;
• an email address verification service, which checks that an email address can receive mail;
• our business email and office software provider.

We may also disclose information where the law requires it, or to a buyer if we sell all or part of our business. Some of our providers are based outside the UK. Where your data is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as a UK adequacy decision or the UK's approved data transfer agreements.

How long we keep it

• Enquiries sent through our website forms are stored securely in a database located in the European Union and are deleted automatically after 12 months, unless you become a client.
• Emails and correspondence are kept for as long as we need them to help you, and then deleted.
• Client and financial records are kept for as long as you are a client and then for six years, as required for accounting and legal purposes.

Keeping your information secure

We use appropriate technical and organisational measures to protect your data, including encrypted connections, restricted access to our systems and secure hosting. No method of sending information over the internet is completely secure, but we work hard to protect what you share with us.

Your rights

You have the right to:

• ask for a copy of the personal data we hold about you (free of charge);
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict or stop using your information, or object to how we use it;
• ask for your information in a portable format;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, email [email protected]. We will respond within one month.

If you are unhappy with how we have handled your data, please tell us so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk (opens in a new tab) or on 0303 123 1113.

Links to other websites

Our website links to other websites, such as our clients' sites and our sister company. They have their own privacy policies, and we are not responsible for how they handle your data.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.